Our Commitment to You

At Little Paws, we're committed to treating every customer (and every pet) with care, honesty, and respect. These policies outline how we operate and what you can expect from us.
 

Privacy Policy

What information we collect: We collect your name, email address, delivery address, and payment details when you place an order. We may also collect browsing data (via cookies) to improve your experience on our site.
 

How we use your information:
 

• To process and fulfil your orders

• To send you order confirmations and shipping updates

• To respond to your customer service enquiries

• To send you marketing emails (only if you've opted in — and you can unsubscribe at any time)
   

Who we share it with: We share your information only with trusted third-party services necessary to run our store (e.g. payment processors, shipping partners). We never sell your personal data to third parties.
 

Your rights: Under the UK GDPR, you have the right to access, correct, or request deletion of your personal data at any time. Contact us at support.littlepaws@gmail.com.
 

Cookie Policy

Our website uses cookies to:
 

• Keep your shopping basket active

• Remember your preferences

• Analyse site traffic (via tools like Google Analytics)
   

You can manage cookie preferences through your browser settings at any time. Disabling cookies may affect some functionality on our site.
 

Terms of Sale

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• All prices are shown in GBP (£) and include VAT where applicable

• We reserve the right to refuse or cancel an order if a pricing error occurs on our site

• Product images are for illustration purposes — minor variations in colour or design may occur

• Little Paws is not responsible for delays caused by couriers or circumstances beyond our control

• We reserve the right to update these policies at any time; continued use of our site constitutes acceptance of the current terms
   

Consumer Rights

As a UK consumer, you are protected under:
 

• Consumer Contracts Regulations 2013 — right to cancel within 14 days

• Consumer Rights Act 2015 — goods must be as described, fit for purpose, and of satisfactory quality

• UK GDPR — your right to data privacy and control
   

If you believe we've fallen short of any of these standards, please contact us and we'll make it right.
 

Contact Us

Got a question? A concern? Just want to say hello? We'd love to hear from you.

📧 support.littlepaws@gmail.com 🌐 www.littlepaws.biz
 

We aim to respond to all enquiries within 1–2 business days.